Outage report · Partial outage

BigCommerce outage on Jul 16, 2026

Payment issues with Cybersource V2 provider

SeverityPartial outage
StartedJul 16, 2026, 00:39UTC
ResolvedJul 16, 2026, 10:33UTC
Duration9h 54m

What happened

BigCommerce reported a partial outage starting Jul 16, 2026, 00:39 UTC, affecting Checkout & Payment Processing. It was marked resolved at Jul 16, 2026, 10:33 UTC.

  • The incident lasted 9h 54m from first report to resolution.
  • It was the longest significant outage BigCommerce reported in the 12 months up to it.
  • BigCommerce had reported 1 other partial or major outage in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from BigCommerce

Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing

Read BigCommerce's official incident report ↗

What our independent monitoring saw

Our independent monitoring of BigCommerce started after this incident, so this report is based on BigCommerce's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

BigCommerce's overall reliability

53.0/100

BigCommerce has a reliability score of 53.0/100, with 98.88% effective uptime and 36 incidents over the last 90 days.

Visit BigCommerce ↗

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