Outage report · Partial outage

Braze outage on Apr 8, 2026

Delays in Support Case Creation via Email

SeverityPartial outage
StartedApr 8, 2026, 19:05UTC
ResolvedApr 8, 2026, 21:49UTC
Duration2h 44m

What happened

Braze reported a partial outage starting Apr 8, 2026, 19:05 UTC, affecting Braze Support Services. It was marked resolved at Apr 8, 2026, 21:49 UTC.

  • The incident lasted 2h 44m from first report to resolution.
  • Braze had reported 2 other partial or major outages in the 90 days before it.
  • 8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Braze

The issue affecting email processing for support cases has been resolved. New cases sent to support@braze.com and replies to existing cases are now being processed as expected. Our Support team is actively working through the backlog of requests created during the disruption. Thank you for your patience while we worked through this.

Read Braze's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Braze started after this incident, so this report is based on Braze's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Braze's overall reliability

78.0/100

Braze has a reliability score of 78.0/100, with 99.65% effective uptime and 4 incidents over the last 90 days.

Visit Braze ↗

Full Braze reliability report and live status → · Most reliable Braze alternatives →