Outage report · Partial outage
Freshdesk outage on Apr 8, 2026
Issue in Ticket Creation via emails
SeverityPartial outage
StartedApr 8, 2026, 17:00UTC
ResolvedApr 9, 2026, 00:00UTC
Duration7h
What happened
Freshdesk reported a partial outage starting Apr 8, 2026, 17:00 UTC. It was marked resolved at Apr 9, 2026, 00:00 UTC.
- The incident lasted 7h from first report to resolution.
- Freshdesk had reported 5 other partial or major outages in the 90 days before it.
- 9 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We are currently experiencing an issue with email-to-ticket conversion in the US region. Our team is actively working on resolving it and will keep you updated on the progress.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.8/100
Freshdesk has a reliability score of 61.8/100, with 99.42% effective uptime and 19 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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