Outage report · Partial outage
Freshdesk outage on Sep 11, 2024
Issue with making and receiving calls
SeverityPartial outage
StartedSep 11, 2024, 00:50UTC
ResolvedSep 11, 2024, 03:45UTC
Duration2h 55m
What happened
Freshdesk reported a partial outage starting Sep 11, 2024, 00:50 UTC. It was marked resolved at Sep 11, 2024, 03:45 UTC.
- The incident lasted 2h 55m from first report to resolution.
- Freshdesk had reported 1 other partial or major outage in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Customers might face issues in phone widget, call notifications, call assignment. This seem to be like a potential issue with our telephony provider. We will provide an update as soon as we get more information
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.1/100
Freshdesk has a reliability score of 61.1/100, with 99.38% effective uptime and 20 incidents over the last 90 days.
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