Outage report · Partial outage
Gorgias outage on Sep 30, 2026
Increased latency in the ai agent
What happened
Gorgias reported a partial outage starting Sep 30, 2026, 17:21 UTC, affecting AI Agent. It was marked resolved at Sep 30, 2026, 20:59 UTC.
- The incident lasted 3h 38m from first report to resolution.
- Gorgias had reported 14 other partial or major outages in the 90 days before it.
- 11 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Gorgias
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
What our independent monitoring saw
Our independent monitoring of Gorgias started after this incident, so this report is based on Gorgias's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
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New incident: "Signature/Countersignature Fields Unavailable on Event/Booking Documents"
Job processing and scheduling is degraded affecting multiple Atlassian products
Job processing and scheduling is degraded affecting multiple Atlassian products
Gorgias's overall reliability
Gorgias has a reliability score of 43.0/100, with 97.97% effective uptime and 19 incidents over the last 90 days.
Visit Gorgias ↗Full Gorgias reliability report and live status → · Most reliable Gorgias alternatives →
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