Outage report · Partial outage
Persona outage on Sep 30, 2026
High rate of MX Database verification failures — Investigating
SeverityPartial outage
StartedSep 30, 2026, 07:20UTC
ResolvedSep 30, 2026, 16:20UTC
Duration9h
What happened
Persona reported a partial outage starting Sep 30, 2026, 07:20 UTC. It was marked resolved at Sep 30, 2026, 16:20 UTC.
- The incident lasted 9h from first report to resolution.
- Persona had reported no other partial or major outages in the 90 days before it.
- 11 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Persona
MX Database verification pass rates returned to normal at approximately 8:20 AM UTC and have remained stable since. We’ve confirmed the issue is fully resolved. MX Database verification pass rates began improving at approximately 8:15 AM UTC. We're continuing to monitor to confirm a full recovery. We've confirmed that RENAPO (Registro Nacional de Población), the Mexican government agency responsible for registering and verifying the identities of residents in Mexico and Mexican citizens abroad, is experiencing an intermittent outage that is impacting MX Database verification pass rates. We will share updates as more information becomes available. We're investigating a high failure rate in MX Database verifications which started at 5:15 AM UTC.
What our independent monitoring saw
Our independent monitoring of Persona started after this incident, so this report is based on Persona's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Persona's overall reliability
66.7/100
Persona has a reliability score of 66.7/100, with 99.59% effective uptime and 14 incidents over the last 90 days.
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