Outage report · Major outage

HiBob outage on Dec 4, 2025

We’ve identified an issue with our main HiBob application

SeverityMajor outage

StartedDec 4, 2025, 09:39UTC

ResolvedDec 4, 2025, 10:52UTC

Duration1h 12m

What happened

HiBob reported a major outage starting Dec 4, 2025, 09:39 UTC, affecting Compensation, Surveys, Payroll Hub, Public API, Zapier, Workforce planning, Time Off, Shoutout and 12 more. It was marked resolved at Dec 4, 2025, 10:52 UTC.

The incident lasted 1h 12m from first report to resolution.
HiBob had reported 4 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from HiBob

Earlier, our platform experienced a full service outage due to an unintended side effect of a legacy configuration in our production environment. During routine maintenance performed on a different, non-production cluster, a configuration that was shared behind the scenes caused an unexpected and unplanned impact on production. This legacy setup triggered the removal of a critical authentication mapping, which unexpectedly disconnected production nodes from the control plane and resulted in temporary downtime. This effect was not expected, and the maintenance itself was completely unrelated to production. Our engineering team quickly identified the root of the issue, restored the correct configuration, and verified that all production nodes and services returned to full functionality. The platform has remained stable since recovery, and all systems are operating normally. We are continuing to collaborate with our internal teams and AWS Support to fully understand how this legacy dep

Read HiBob's official incident report ↗