Outage report · Partial outage

Jira outage on Jul 6, 2026

Reliability issues with Jira and Confluence

SeverityPartial outage

StartedJul 6, 2026, 09:23UTC

ResolvedJul 6, 2026, 13:04UTC

Duration3h 40m

What happened

Jira reported a partial outage starting Jul 6, 2026, 09:23 UTC, affecting Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile and 3 more. It was marked resolved at Jul 6, 2026, 13:04 UTC.

The incident lasted 3h 40m from first report to resolution.
Jira had reported 10 other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Jira

## Summary On Jul 6, 2026, between 06:51 and 20:17 UTC, Atlassian customers using cloud products in European (EU) regions experienced service disruptions affecting automation rule execution, user search, user picker, and related workflows. The incident began when a core identity service experienced database saturation in EU regions, increasing latency and error rates. While responders worked to restore capacity, an emergency mitigation was applied which blocked automation rules from accessing the identity endpoint. In parallel, the elevated identity latency contributed to a cascading failure in a downstream user search service, degrading user search and user picker experiences across multiple products. Service was progressively restored after additional database read capacity was added, the emergency block was removed, and the user search service was manually scaled up. ## Impact The incident affected customers across multiple Atlassian products in EU regions on Jul 6, 2026 betw

Read Jira's official incident report ↗