Outage report · Partial outage

Mews outage on Oct 19, 2026

Downgraded Performance - Delayed emails

SeverityPartial outage
StartedOct 19, 2026, 19:00UTC
ResolvedOct 19, 2026, 22:13UTC
Duration3h 13m

What happened

Mews reported a partial outage starting Oct 19, 2026, 19:00 UTC. It was marked resolved at Oct 19, 2026, 22:13 UTC.

  • The incident lasted 3h 13m from first report to resolution.
  • Mews had reported 11 other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Mews

Between approximately 16:50 and 19:20 UTC, outgoing emails from Mews were delayed by up to 45 minutes. This affected all email types, including two-factor authentication and sign-in emails, booking confirmations, invoices, and guest communications. As a result, some users were unable to sign in to Mews during this period. The cause was a progressive slowdown in the background service that processes the email queue. We restored full processing capacity at 19:20 UTC, after which the backlog of delayed emails was sent and delivery returned to normal. We have monitored the service since then and confirmed that it remains stable. We apologize for the disruption.

Read Mews's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Mews started after this incident, so this report is based on Mews's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Mews's overall reliability

35.0/100

Mews has a reliability score of 35.0/100, with 97.28% effective uptime and 30 incidents over the last 90 days.

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