Outage report · Partial outage

Mews outage on Aug 1, 2026

Bill closing and check-out issues for properties in Austria using the Chaining fiscal registry integration

SeverityPartial outage

StartedAug 1, 2026, 06:47UTC

ResolvedAug 1, 2026, 09:05UTC

Duration2h 18m

What happened

Mews reported a partial outage starting Aug 1, 2026, 06:47 UTC, affecting Mews Operations. It was marked resolved at Aug 1, 2026, 09:05 UTC.

The incident lasted 2h 18m from first report to resolution.
Mews had reported 6 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Mews

**Problem** On 1 August 2026 at 00:00 Central European Summer Time, properties in Austria using the Chaining fiscal registry integration could not close bills or complete guest check-outs. Affected properties saw the message "Cannot close bills because of fiscal registry constraints" when closing any bill that included a cash or card payment. The issue affected at least 181 properties and blocked 1,621 bills. **Action** Austrian properties and our Support team raised the issue at 07:49 Central European Summer Time. We identified the cause and applied a fix at 10:00 Central European Summer Time, which immediately restored bill closing and guest check-outs. **Causes** A background process prepares the monthly fiscal records that Austrian properties need in order to close bills. One property's account status changed twice, from active to deactivated and back again, and this left that property's fiscal records incomplete. The process handled every Austrian property in a single batc

Read Mews's official incident report ↗