Outage report · Partial outage
New Relic outage on Jan 12, 2026
Data and UI Irregularities - US and EU regions
What happened
New Relic reported a partial outage starting Jan 12, 2026, 15:21 UTC, affecting APM : Europe, Alerts : US, Alerts : Europe, APM : US, Browser : Europe, Infrastructure : US, Infrastructure : Europe, Auto-Telemetry with Pixie : US and 30 more. It was marked resolved at Jan 12, 2026, 18:10 UTC.
- The incident lasted 2h 49m from first report to resolution.
- It was the 3rd longest of 5 significant outages New Relic reported in the 12 months up to it.
- New Relic had reported 1 other partial or major outage in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from New Relic
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
What our independent monitoring saw
Our independent monitoring of New Relic started after this incident, so this report is based on New Relic's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
New Relic's overall reliability
New Relic has a reliability score of 88.8/100, with 99.91% effective uptime and 7 incidents over the last 90 days.
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