Otto outage on May 18, 2026

What happened

Otto reported a major outage starting May 18, 2026, 21:14 UTC, affecting Terminals - Physical, Payments - Virtual / Saved, Payment Writebacks. It was marked resolved at May 18, 2026, 22:32 UTC.

• The incident lasted 1h 17m from first report to resolution.
• Otto had reported no other partial or major outages in the 90 days before it.
• 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Otto

The issue has been resolved and messaging has been sent out to the affected clinics.

Read Otto's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Otto started after this incident, so this report is based on Otto's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageSumUpMay 18, 2026, 13:12 UTC

  Pix Out issue

• Partial outageRollbarMay 18, 2026, 20:50 UTC

  Currently experiencing LOGIN issues

• Major outageTiger Data (Timescale)May 19, 2026, 03:44 UTC

  Login Failures in Tiger Cloud Console

Otto's overall reliability

Full Otto reliability report and live status → · Most reliable Otto alternatives →