Outage report · Partial outage
Pendo outage on Jun 17, 2025
NPS Email Backup disabled in US region
SeverityPartial outage
StartedJun 17, 2025, 13:21UTC
ResolvedJun 18, 2025, 16:17UTC
Duration1d 2h
What happened
Pendo reported a partial outage starting Jun 17, 2025, 13:21 UTC, affecting NPS Email. It was marked resolved at Jun 18, 2025, 16:17 UTC.
- The incident lasted 1d 2h from first report to resolution.
- It was the 2nd longest of 11 significant outages Pendo reported in the 12 months up to it.
- Pendo had reported 6 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Pendo
NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved. All emails that should have gone out during the outage will be released by end of the day Eastern Time.
What our independent monitoring saw
Our independent monitoring of Pendo started after this incident, so this report is based on Pendo's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Pendo's overall reliability
78.8/100
Pendo has a reliability score of 78.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.
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