Tidio outage on May 14, 2025

What happened

Tidio reported a partial outage starting May 14, 2025, 19:30 UTC, affecting API. It was marked resolved at May 14, 2025, 22:11 UTC.

• The incident lasted 2h 41m from first report to resolution.
• Tidio had reported no other partial or major outages in the 90 days before it.
• 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Tidio

The affected component is now operational. Thank you.

Read Tidio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Tidio started after this incident, so this report is based on Tidio's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageCleverTapMay 14, 2025, 11:17 UTC

  Outage on EU region

• Partial outageVeeqoMay 14, 2025, 12:04 UTC

  Issue with sellers unable to print label due to print queue being stuck

• Partial outagePendoMay 14, 2025, 14:11 UTC

  Pendo Chatbot not operational in the Resource Center

• Partial outageEgnyteMay 14, 2025, 16:35 UTC

  Intermittent Web Interface issues in US-East Coast, US-West Coast and EU regions

• Major outageMailgunMay 14, 2025, 18:38 UTC

  Intermittent API Errors

• Major outageDoorDash StorefrontMay 14, 2025, 21:08 UTC

  Drive Order Creation and Fulfillment - Issue Detected

Tidio's overall reliability

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