Tidio outage on Oct 13, 2021

What happened

Tidio reported a major outage starting Oct 13, 2021, 07:25 UTC, affecting Chat widget, Web & Desktop application, API, WebSocket. It was marked resolved at Oct 13, 2021, 11:37 UTC.

• The incident lasted 4h 12m from first report to resolution.
• Tidio had reported 2 other partial or major outages in the 90 days before it.
• 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Tidio

This incident has been resolved.

Read Tidio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Tidio started after this incident, so this report is based on Tidio's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageWodifyOct 12, 2021, 21:43 UTC

  Outage detected

• Major outageTextmagicOct 13, 2021, 07:35 UTC

  Service degradation: Connection timed out Error 522

• Partial outageHiveOct 13, 2021, 14:28 UTC

  Database performance issues causing partial service outages across the platform

Tidio's overall reliability

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