Outage report · Major outage
Xero outage on Sep 28, 2026
US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero
What happened
Xero reported a major outage starting Sep 28, 2026, 20:32 UTC, affecting US Payroll, powered by Gusto. It was marked resolved at Sep 28, 2026, 21:23 UTC.
- The incident lasted 51m from first report to resolution.
- Xero had reported 9 other partial or major outages in the 90 days before it.
- 11 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Xero
Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check <a href-"https://gustoapi.statuspage.io/incidents/6f4lcjk2w7vz">Gusto's Status Page</a>
What our independent monitoring saw
Our independent monitoring of Xero started after this incident, so this report is based on Xero's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Xero's overall reliability
Xero has a reliability score of 48.6/100, with 98.61% effective uptime and 27 incidents over the last 90 days.
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