Hotel Property Management Systems · reliability comparison
Apaleo vs Mews: which is more reliable? (2026)
Apaleo is more reliable than Mews, scoring 77.3 vs 35.0 out of 100. Over the last 90 days Apaleo reported 4 incidents and Mews reported 30, with effective uptime of 99.62% and 97.28% respectively. Apaleo resolves incidents faster on average (2h 55m).
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | Mews |
|---|---|---|
| Reliability score | 77.3 | 35.0 |
| Rank (hotel PMS platforms) | #4 | #7 |
| Uptime (90 days) | 99.62% | 97.28% |
| Incidents (90 days) | 4 | 30 |
| Partial / major outages | 1 | 13 |
| Avg time to resolve | 2h 55m | 6h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Apaleo and Mews differ
- Mews reported 7.5× as many incidents as Apaleo over the last 90 days (30 vs 4).
- Mews had 13 partial or major outages, compared with 1 for Apaleo.
- Apaleo fixes problems faster: 2h 55m on average, against 6h 39m for Mews (2.3× quicker).
- Apaleo's longest outage on record lasted 4h 30m (Nov 18, 2025); Mews's lasted 2d 5h (Oct 2, 2026).
90-day uptime
Apaleo
Mews
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performanceofficial update ↗
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.comofficial update ↗
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #3 · 99.83% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →