Help Desk Software · reliability comparison
Crisp vs Help Scout: which is more reliable? (2026)
Crisp and Help Scout are effectively tied on reliability (90.0 vs 89.2). Over the last 90 days Crisp reported 0 incidents and Help Scout reported 6, with effective uptime of 100% and 99.91% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Crisp | Help Scout |
|---|---|---|
| Reliability score | 90.0 | 89.2 |
| Rank (help desk platforms) | — | #7 |
| Uptime (90 days) | 100% | 99.91% |
| Incidents (90 days) | 0 | 6 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 2h |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where Crisp and Help Scout differ
- Crisp reported no incidents in the last 90 days, while Help Scout reported 6.
90-day uptime
Crisp
Help Scout
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Crisp incidents
No incidents reported by Crisp in the last 90 days.
Recent Help Scout incidents
- Degraded performanceSep 22, 2026 · resolved in 36m
Mailbox counts, folders, reports, search results
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 31, 2026 · resolved in 3h 57m
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 18, 2026 · resolved in 3h 12m
Affected: AI Drafts, AI Answers, AI Summarize, AI Assist
- Degraded performanceAug 14, 2026 · resolved in 1h 18m
Affected: Beacon
- Degraded performanceAug 13, 2026 · resolved in 1h 42m
Affected: Web App
- Degraded performanceAug 6, 2026 · resolved in 1h 13m
Affected: Mailbox counts, folders, reports, search results
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- Kustomer · #2 · 99.99% uptime
- HubSpot Service Hub · #3 · 100% uptime
- Tidio · #4 · 99.98% uptime