Veterinary Practice Management Software · reliability comparison
DaySmart Vet (formerly Vetter) vs IDEXX Cornerstone: which is more reliable? (2026)
DaySmart Vet (formerly Vetter) is more reliable than IDEXX Cornerstone, scoring 80.4 vs 58.6 out of 100. Over the last 90 days DaySmart Vet (formerly Vetter) reported 1 incident and IDEXX Cornerstone reported 4, with effective uptime of 99.80% and 99.41% respectively. DaySmart Vet (formerly Vetter) resolves incidents faster on average (8h 30m).
Data updated Nov 1, 2026 · How we score
| Metric | DaySmart Vet (formerly Vetter) | IDEXX Cornerstone |
|---|---|---|
| Reliability score | 80.4 | 58.6 |
| Rank (veterinary practice management systems) | #6 | #11 |
| Uptime (90 days) | 99.80% | 99.41% |
| Incidents (90 days) | 1 | 4 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 8h 30m | 19h 43m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where DaySmart Vet (formerly Vetter) and IDEXX Cornerstone differ
- IDEXX Cornerstone reported 4× as many incidents as DaySmart Vet (formerly Vetter) over the last 90 days (4 vs 1).
- IDEXX Cornerstone had 2 partial or major outages, compared with 1 for DaySmart Vet (formerly Vetter).
- DaySmart Vet (formerly Vetter) fixes problems faster: 8h 30m on average, against 19h 43m for IDEXX Cornerstone (2.3× quicker).
- DaySmart Vet (formerly Vetter)'s longest outage on record lasted 1d (Nov 18, 2025); IDEXX Cornerstone's lasted 3d (Jun 23, 2026).
90-day uptime
DaySmart Vet (formerly Vetter)
IDEXX Cornerstone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent DaySmart Vet (formerly Vetter) incidents
- Partial outageAug 10, 2026 · resolved in 8h 30m
Affected: VetterSoftware.com
Recent IDEXX Cornerstone incidents
- Partial outageOct 20, 2026 · resolved in 1h 7m
20 October 2026 - CareCredit Integrated Payments may be unavailable
Affected: Online Payments
- Degraded performanceAug 27, 2026 · resolved in 33d 2h
Cornerstone - SmartOrder - MWI
Affected: SmartOrder - Online Inventory Ordering
- Partial outageAug 17, 2026 · resolved in 1h 24m
Some Cornerstone practices are unable to login to Vello
Affected: Cornerstone Vello
- Degraded performanceAug 13, 2026 · resolved in 4h 19m
MyCornerstone - Upgrade scheduling and user permission management
Affected: MyCornerstone
- Major outageJun 23, 2026 · resolved in 98d 8h
SmartOrder — IDEXX online ordering and order matching
Affected: SmartOrder - Online Inventory Ordering
- Major outageJan 5, 2026 · resolved in 267d 1h
SmartOrder – Patterson Ordering Unavailable
Affected: SmartOrder - Online Inventory Ordering
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →