Veterinary Practice Management Software · reliability comparison
Digitail vs IDEXX Cornerstone: which is more reliable? (2026)
Digitail is more reliable than IDEXX Cornerstone, scoring 100.0 vs 58.6 out of 100. Over the last 90 days Digitail reported 0 incidents and IDEXX Cornerstone reported 4, with effective uptime of 100% and 99.41% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Digitail | IDEXX Cornerstone |
|---|---|---|
| Reliability score | 100.0 | 58.6 |
| Rank (veterinary practice management systems) | — | #11 |
| Uptime (90 days) | 100% | 99.41% |
| Incidents (90 days) | 0 | 4 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 19h 43m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Digitail and IDEXX Cornerstone differ
- Digitail reported no incidents in the last 90 days, while IDEXX Cornerstone reported 4.
- IDEXX Cornerstone had 2 partial or major outages, compared with 0 for Digitail.
- Digitail's longest incident on record lasted 2h (Jan 12, 2026); IDEXX Cornerstone's lasted 3d (Jun 23, 2026).
90-day uptime
Digitail
IDEXX Cornerstone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Digitail incidents
No incidents reported by Digitail in the last 90 days.
Recent IDEXX Cornerstone incidents
- Partial outageOct 20, 2026 · resolved in 1h 7m
20 October 2026 - CareCredit Integrated Payments may be unavailable
Affected: Online Payments
- Degraded performanceAug 27, 2026 · resolved in 33d 2h
Cornerstone - SmartOrder - MWI
Affected: SmartOrder - Online Inventory Ordering
- Partial outageAug 17, 2026 · resolved in 1h 24m
Some Cornerstone practices are unable to login to Vello
Affected: Cornerstone Vello
- Degraded performanceAug 13, 2026 · resolved in 4h 19m
MyCornerstone - Upgrade scheduling and user permission management
Affected: MyCornerstone
- Major outageJun 23, 2026 · resolved in 98d 8h
SmartOrder — IDEXX online ordering and order matchingofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
- Major outageJan 5, 2026 · resolved in 267d 1h
SmartOrder – Patterson Ordering Unavailableofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →