Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs Nextiva: which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) is more reliable than Nextiva, scoring 79.9 vs 66.1 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and Nextiva reported 8, with effective uptime of 99.75% and 99.37% respectively. Nextiva resolves incidents faster on average (2h 35m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | Nextiva |
|---|---|---|
| Reliability score | 79.9 | 66.1 |
| Rank (business phone systems) | #7 | #10 |
| Uptime (90 days) | 99.75% | 99.37% |
| Incidents (90 days) | 5 | 8 |
| Partial / major outages | 2 | 6 |
| Avg time to resolve | 3h 48m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and Nextiva differ
- Nextiva reported 60% more incidents than Freshdesk Contact Center (Freshcaller) over the last 90 days (8 vs 5).
- Nextiva had 6 partial or major outages, compared with 2 for Freshdesk Contact Center (Freshcaller).
- Nextiva fixes problems faster: 2h 35m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); Nextiva's lasted 8h 45m (Oct 1, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
Nextiva
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime