Help Desk Software · reliability comparison
Gladly vs Tidio: which is more reliable? (2026)
Tidio is more reliable than Gladly, scoring 95.7 vs 74.9 out of 100. Over the last 90 days Gladly reported 7 incidents and Tidio reported 1, with effective uptime of 99.65% and 99.98% respectively. Tidio resolves incidents faster on average (1h 54m).
Data updated Nov 1, 2026 · How we score
| Metric | Gladly | Tidio |
|---|---|---|
| Reliability score | 74.9 | 95.7 |
| Rank (help desk platforms) | #10 | #4 |
| Uptime (90 days) | 99.65% | 99.98% |
| Incidents (90 days) | 7 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 3h 58m | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gladly and Tidio differ
- Gladly reported 7× as many incidents as Tidio over the last 90 days (7 vs 1).
- Gladly had 1 partial or major outage, compared with 0 for Tidio.
- Tidio fixes problems faster: 1h 54m on average, against 3h 58m for Gladly (2.1× quicker).
- Gladly's longest outage on record lasted 9h 22m (Sep 10, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
Gladly
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gladly incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 11m
Intermittent Issues with Login and Routing
Affected: Gladly Team Solution
- Degraded performanceOct 19, 2026 · resolved in 3h 8m
Affected: Reporting
- Degraded performanceSep 24, 2026 · resolved in 2h 59m
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Affected: Admin
- Partial outageSep 10, 2026 · resolved in 9h 22m
Intermittent Report Loading Issuesofficial update ↗
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 4h 26m
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 1h 50m
Affected: Reporting
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- HappyFox · #5 · 100% uptime