Veterinary Practice Management Software · reliability comparison
IDEXX Cornerstone vs Provet Cloud: which is more reliable? (2026)
IDEXX Cornerstone and Provet Cloud are effectively tied on reliability (58.6 vs 59.1). Over the last 90 days IDEXX Cornerstone reported 4 incidents and Provet Cloud reported 15, with effective uptime of 99.41% and 99.23% respectively. Provet Cloud resolves incidents faster on average (6h 53m).
Data updated Nov 1, 2026 · How we score
| Metric | IDEXX Cornerstone | Provet Cloud |
|---|---|---|
| Reliability score | 58.6 | 59.1 |
| Rank (veterinary practice management systems) | #11 | #10 |
| Uptime (90 days) | 99.41% | 99.23% |
| Incidents (90 days) | 4 | 15 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 19h 43m | 6h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDEXX Cornerstone and Provet Cloud differ
- Provet Cloud reported 3.8× as many incidents as IDEXX Cornerstone over the last 90 days (15 vs 4).
- Provet Cloud fixes problems faster: 6h 53m on average, against 19h 43m for IDEXX Cornerstone (2.9× quicker).
- IDEXX Cornerstone's longest outage on record lasted 3d (Jun 23, 2026); Provet Cloud's lasted 1d 6h (Jan 22, 2026).
90-day uptime
IDEXX Cornerstone
Provet Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDEXX Cornerstone incidents
- Partial outageOct 20, 2026 · resolved in 1h 7m
20 October 2026 - CareCredit Integrated Payments may be unavailable
Affected: Online Payments
- Degraded performanceAug 27, 2026 · resolved in 33d 2h
Cornerstone - SmartOrder - MWI
Affected: SmartOrder - Online Inventory Ordering
- Partial outageAug 17, 2026 · resolved in 1h 24m
Some Cornerstone practices are unable to login to Vello
Affected: Cornerstone Vello
- Degraded performanceAug 13, 2026 · resolved in 4h 19m
MyCornerstone - Upgrade scheduling and user permission management
Affected: MyCornerstone
- Major outageJun 23, 2026 · resolved in 98d 8h
SmartOrder — IDEXX online ordering and order matchingofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
- Major outageJan 5, 2026 · resolved in 267d 1h
SmartOrder – Patterson Ordering Unavailableofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
Recent Provet Cloud incidents
- Degraded performanceOct 26, 2026 · ongoing
Mastercard payments taken on October 24th showing as Refunded
- Degraded performanceOct 26, 2026 · resolved in 1d 22h
Delays receiving emails in the shared inbox
Affected: EU
- Degraded performanceOct 17, 2026 · resolved in 3m
Elevated errors when loading Provet
Affected: Darwin
- Degraded performanceOct 13, 2026 · resolved in 1h 20m
Cannot add medicines to consultations
Affected: US, US Enterprise, EU, Darwin, Pegasus, Enterprise
- Degraded performanceOct 10, 2026 · resolved in <1m
Elevated errors when loading Provet
Affected: Darwin
- Major outageSep 30, 2026 · resolved in 40m
500 errors on some clinics in the US regionofficial update ↗
Affected: US
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →