Veterinary Practice Management Software · reliability comparison
IDEXX Cornerstone vs Vetspire: which is more reliable? (2026)
Vetspire is more reliable than IDEXX Cornerstone, scoring 89.7 vs 58.6 out of 100. Over the last 90 days IDEXX Cornerstone reported 4 incidents and Vetspire reported 4, with effective uptime of 99.41% and 99.90% respectively. Vetspire resolves incidents faster on average (1h 40m).
Data updated Nov 1, 2026 · How we score
| Metric | IDEXX Cornerstone | Vetspire |
|---|---|---|
| Reliability score | 58.6 | 89.7 |
| Rank (veterinary practice management systems) | #11 | #5 |
| Uptime (90 days) | 99.41% | 99.90% |
| Incidents (90 days) | 4 | 4 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 19h 43m | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDEXX Cornerstone and Vetspire differ
- Vetspire fixes problems faster: 1h 40m on average, against 19h 43m for IDEXX Cornerstone (11.8× quicker).
- IDEXX Cornerstone's longest outage on record lasted 3d (Jun 23, 2026); Vetspire's lasted 1d 22h (Mar 30, 2026).
90-day uptime
IDEXX Cornerstone
Vetspire
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDEXX Cornerstone incidents
- Partial outageOct 20, 2026 · resolved in 1h 7m
20 October 2026 - CareCredit Integrated Payments may be unavailable
Affected: Online Payments
- Degraded performanceAug 27, 2026 · resolved in 33d 2h
Cornerstone - SmartOrder - MWI
Affected: SmartOrder - Online Inventory Ordering
- Partial outageAug 17, 2026 · resolved in 1h 24m
Some Cornerstone practices are unable to login to Vello
Affected: Cornerstone Vello
- Degraded performanceAug 13, 2026 · resolved in 4h 19m
MyCornerstone - Upgrade scheduling and user permission management
Affected: MyCornerstone
- Major outageJun 23, 2026 · resolved in 98d 8h
SmartOrder — IDEXX online ordering and order matching
Affected: SmartOrder - Online Inventory Ordering
- Major outageJan 5, 2026 · resolved in 267d 1h
SmartOrder – Patterson Ordering Unavailable
Affected: SmartOrder - Online Inventory Ordering
Recent Vetspire incidents
- Degraded performanceOct 22, 2026 · resolved in 2h 56m
Affected: Cubex
- Partial outageOct 9, 2026 · resolved in 1h 7m
Affected: CardConnect
- Major outageSep 16, 2026 · resolved in 58m
Affected: IDEXX VetConnectPlus & In-House Labs
- InformationalAug 19, 2026 · resolved in 4h 44m
Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →