Hotel Property Management Systems · reliability comparison
Mews vs Sirvoy: which is more reliable? (2026)
Sirvoy is more reliable than Mews, scoring 60.5 vs 35.0 out of 100. Over the last 90 days Mews reported 30 incidents and Sirvoy reported 16, with effective uptime of 97.28% and 99.32% respectively. Sirvoy resolves incidents faster on average (2h 8m).
Data updated Nov 1, 2026 · How we score
| Metric | Mews | Sirvoy |
|---|---|---|
| Reliability score | 35.0 | 60.5 |
| Rank (hotel PMS platforms) | #7 | #5 |
| Uptime (90 days) | 97.28% | 99.32% |
| Incidents (90 days) | 30 | 16 |
| Partial / major outages | 13 | 15 |
| Avg time to resolve | 6h 39m | 2h 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mews and Sirvoy differ
- Mews reported 88% more incidents than Sirvoy over the last 90 days (30 vs 16).
- Sirvoy had 15 partial or major outages, compared with 13 for Mews.
- Sirvoy fixes problems faster: 2h 8m on average, against 6h 39m for Mews (3.1× quicker).
- Mews's longest outage on record lasted 2d 5h (Oct 2, 2026); Sirvoy's lasted 12h 35m (Oct 15, 2026).
90-day uptime
Mews
Sirvoy
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performanceofficial update ↗
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.comofficial update ↗
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Recent Sirvoy incidents
- Partial outageOct 30, 2026 · resolved in 4m
- Partial outageOct 25, 2026 · resolved in 1h 18m
- Partial outageOct 25, 2026 · resolved in 11m
- Partial outageOct 23, 2026 · resolved in 1m
- Partial outageOct 22, 2026 · resolved in 2h 38m
- Partial outageOct 22, 2026 · resolved in 4h 1m
Booking.com Availability/Prices Updates Outageofficial update ↗
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #3 · 99.79% uptime
- Apaleo · #4 · 99.63% uptime
See the full most reliable hotel property management systems ranking →