Hotel Property Management Systems · reliability comparison
Mews vs ThinkReservations: which is more reliable? (2026)
ThinkReservations is more reliable than Mews, scoring 80.0 vs 35.0 out of 100. Over the last 90 days Mews reported 30 incidents and ThinkReservations reported 0, with effective uptime of 97.28% and 100% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | Mews | ThinkReservations |
|---|---|---|
| Reliability score | 35.0 | 80.0 |
| Rank (hotel PMS platforms) | #7 | — |
| Uptime (90 days) | 97.28% | 100% |
| Incidents (90 days) | 30 | 0 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 6h 39m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Mews and ThinkReservations differ
- ThinkReservations reported no incidents in the last 90 days, while Mews reported 30.
- Mews had 13 partial or major outages, compared with 0 for ThinkReservations.
90-day uptime
Mews
ThinkReservations
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performanceofficial update ↗
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.comofficial update ↗
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Recent ThinkReservations incidents
No incidents reported by ThinkReservations in the last 90 days.
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.95% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #3 · 99.83% uptime
- Apaleo · #4 · 99.57% uptime
See the full most reliable hotel property management systems ranking →