Monthly outage report

December 2021 business software outage report

In December 2021, the vendors we track reported 103 incidents, including 34 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software2114 of 15Ordoro (2)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software2011 of 12FreeAgent (2)
Business Banking2013 of 15Monzo Business (1)
Expense Management Software1114 of 15Airbase (1)
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software2115 of 16Namely (2)
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms2017 of 19Deliverect (1)
Restaurant POS0017 of 17—
Restaurant Reservation Systems2013 of 15SevenRooms (1)
Vacation Rental Software0016 of 16—

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software3014 of 16Glofox (2)
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software1015 of 16Jane App (1)
Veterinary Practice Management Software4311 of 13PetDesk (3)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management7414 of 18Housecall Pro (3)
Property Management Software1015 of 16Entrata (1)

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms1111 of 12Pinterest Ads (1)
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software3113 of 15Copper (2)
Email Marketing Platforms5212 of 15Drip (3)
Help Desk Software9214 of 15Freshdesk (9)
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools2015 of 16CoSchedule (2)
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD1014 of 15SourceHut (1)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability9415 of 16Datadog (9)
SMS & Voice APIs0015 of 15—
Transactional Email APIs2113 of 14Mailjet (2)

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers1113 of 14emerchantpay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms1113 of 14TicketSpice (1)
Online Course Platforms1114 of 15Mighty Networks (1)

Longest outages in December 2021