Kickserv outage on Dec 7, 2021

What happened

Kickserv reported a partial outage starting Dec 7, 2021, 19:00 UTC, affecting Web Application (app.kickserv.com), Customer Center, Public Site (kickserv.com), Search, QuickBooks Online Sync, QuickBooks Desktop Sync, Text Notifications, Email Notifications and 4 more. It was marked resolved at Dec 8, 2021, 14:46 UTC.

• The incident lasted 19h 47m from first report to resolution.
• Kickserv had reported 1 other partial or major outage in the 90 days before it.
• 10 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Kickserv

AWS has resolved their issues, so Kickserv should be operating normally once again.

Read Kickserv's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Kickserv started after this incident, so this report is based on Kickserv's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outagePinterest AdsDec 7, 2021, 15:30 UTC

  Ads Manager - partial outage

• Partial outageFreshdesk Contact Center (Freshcaller)Dec 7, 2021, 15:45 UTC

  Partial Outage - Issue with making and receiving calls

• Partial outageBrightwheelDec 7, 2021, 16:13 UTC

  Degraded performance

• Major outageDripDec 7, 2021, 16:19 UTC

  Drip App Disruption

• Partial outageMattermostDec 7, 2021, 16:37 UTC

  Unable to create new workspaces

• Major outageMighty NetworksDec 7, 2021, 17:14 UTC

  Issues with Livestreaming

• Partial outageNamelyDec 7, 2021, 19:43 UTC

  Employee Profiles Not Loading

• Major outageSignNowDec 7, 2021, 19:52 UTC

  Login issues

• Partial outageHousecall ProDec 7, 2021, 20:07 UTC

  Upstream Provider Issue

• Partial outageAirbaseDec 7, 2021, 22:33 UTC

  Availability issues with upstream provider

Kickserv's overall reliability

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