Outage report · Partial outage

Brightwheel outage on Dec 7, 2021

Degraded performance

SeverityPartial outage
StartedDec 7, 2021, 16:13UTC
ResolvedDec 7, 2021, 23:50UTC
Duration7h 37m

What happened

Brightwheel reported a partial outage starting Dec 7, 2021, 16:13 UTC, affecting iOS App, Android App, Web App. It was marked resolved at Dec 7, 2021, 23:50 UTC.

  • The incident lasted 7h 37m from first report to resolution.
  • It was the 2nd longest of 5 significant outages Brightwheel reported in the 12 months up to it.
  • Brightwheel had reported 1 other partial or major outage in the 90 days before it.
  • 10 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Brightwheel

The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.

Read Brightwheel's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Brightwheel started after this incident, so this report is based on Brightwheel's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Brightwheel's overall reliability

100.0/100

Brightwheel has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

Visit Brightwheel ↗

Full Brightwheel reliability report and live status → · Most reliable Brightwheel alternatives →