Monthly outage report

October 2022 business software outage report

In October 2022, the vendors we track reported 97 incidents, including 30 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms3211 of 13Ecwid (2)
Retail POS3214 of 16Epos Now (2)
Shipping & Fulfillment Software2014 of 15Ordoro (2)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software3011 of 12FreshBooks (3)
Business Banking0015 of 15—
Expense Management Software2013 of 15Airbase (1)
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software1115 of 16Namely (1)
Subscription Billing Platforms1015 of 16ChargeOver (1)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms4015 of 19Cuboh (1)
Restaurant POS2116 of 17Epos Now (2)
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software4114 of 16Hospitable (3)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software1115 of 16Wodify (1)
Salon & Spa Booking Software2014 of 15Vagaro (2)
Therapy Practice Management Software0016 of 16—
Veterinary Practice Management Software3011 of 13Otto (2)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management5115 of 18Service Fusion (3)
Property Management Software0016 of 16—

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms1011 of 12AdRoll (1)
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software6411 of 15Freshsales (2)
Email Marketing Platforms1014 of 15AWeber (1)
Help Desk Software13311 of 15Freshdesk (6)
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD1114 of 15SourceHut (1)
LLM API Providers0016 of 16—
Managed Database Services1014 of 15Nhost (1)
Monitoring & Observability5215 of 16Datadog (5)
SMS & Voice APIs2114 of 15Textmagic (2)
Transactional Email APIs6011 of 14MailerSend (3)

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers0014 of 14—

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms3113 of 15Kartra (2)

Longest outages in October 2022