Checkmate outage on Jan 27, 2025

What happened

Checkmate reported a partial outage starting Jan 27, 2025, 15:13 UTC, affecting Order Processing, Doordash. It was marked resolved at Jan 27, 2025, 18:37 UTC.

• The incident lasted 3h 24m from first report to resolution.
• It was the 3rd longest of 5 significant outages Checkmate reported in the 12 months up to it.
• Checkmate had reported 2 other partial or major outages in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Checkmate

We have received a confirmation from DoorDash team that the processing interruption has been resolved and that order processing is working successfully again. If you continue to experience any issues on your end, or require assistance with any other matter, please feel free to reach out to our support teams at support@itsacheckmate.com or call us at +1 855 953 4340 for any assistance needed. Thank you for your patience and understanding during this time. We apologize for the inconvenience caused.

Read Checkmate's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Checkmate started after this incident, so this report is based on Checkmate's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageNextivaJan 27, 2025, 16:17 UTC

  Nextiva Contact Center Login Issues

• Major outageOttoJan 27, 2025, 16:42 UTC

  Vetdata Outage

Checkmate's overall reliability

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