Freshdesk outage on Mar 19, 2025

What happened

Freshdesk reported a partial outage starting Mar 19, 2025, 14:22 UTC. It was marked resolved at Mar 19, 2025, 21:30 UTC.

• The incident lasted 7h 8m from first report to resolution.
• Freshdesk had reported 2 other partial or major outages in the 90 days before it.
• 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk

Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.

Read Freshdesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageVeeqoMar 19, 2025, 10:47 UTC

  Incident with sellers unable to connect to Vend channel

• Partial outageFreshdesk Contact Center (Freshcaller)Mar 19, 2025, 14:22 UTC

  Analytics Reports are slow to load in US region

• Partial outageFreshsalesMar 19, 2025, 14:22 UTC

  Analytics Reports are slow to load in US region

• Major outageYotpo Loyalty & ReferralsMar 19, 2025, 15:40 UTC

  Analytics Related Pages for Platform, SMS & Email, and Loyalty are not loading

• Partial outageSkioMar 19, 2025, 18:14 UTC

  Journeys not processing on some subscriptions.

• Partial outageOnceHubMar 19, 2025, 18:44 UTC

  We have identified an issue where webhooks are not being processed immediately.

Freshdesk's overall reliability

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