Outage report · Major outage
Freshdesk outage on Jan 10, 2023
Issues accessing organization URL
SeverityMajor outage
StartedJan 10, 2023, 14:03UTC
ResolvedJan 10, 2023, 15:40UTC
Duration1h 38m
What happened
Freshdesk reported a major outage starting Jan 10, 2023, 14:03 UTC. It was marked resolved at Jan 10, 2023, 15:40 UTC.
- The incident lasted 1h 38m from first report to resolution.
- Freshdesk had reported 3 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We are facing issues accessing organization URL that might result in login issues. Users already logged-in to the portal will not have any issues, only new sign-in will be impacted. Our best minds are on top of it. Updates to follow.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
52.8/100
Freshdesk has a reliability score of 52.8/100, with 99.41% effective uptime and 17 incidents over the last 90 days.
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