Outage report · Major outage

monday.com outage on Jan 5, 2026

Investigating connectivity issues across accounts and devices

SeverityMajor outage

StartedJan 5, 2026, 14:29UTC

ResolvedJan 5, 2026, 15:36UTC

Duration1h 7m

What happened

monday.com reported a major outage starting Jan 5, 2026, 14:29 UTC, affecting Platform. It was marked resolved at Jan 5, 2026, 15:36 UTC.

The incident lasted 1h 7m from first report to resolution.
monday.com had reported 4 other partial or major outages in the 90 days before it.
6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from monday.com

**What Happened:** On January 5th \(09:19 AM EST\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident. There was no data loss or security risk to our customers during this incident, and EMEA and APAC servers were not impacted by the platform access issue. ‌ **What caused it:** A recent code change in our left pane feature created an overload on our system, which as a result, affected data retrieval. ‌ **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. While working to resolve the issue, the loading issue turned into a full platform downtime. Our team resolved the issue by scaling our data layer servers and restoring normal service by 09:50 AM EST. ‌ **What we're doing to prevent recurrence:** We will implement a new performance process in our p

Read monday.com's official incident report ↗