Outage report · Major outage
ServiceTitan outage on Jan 5, 2026
Contact Center Pro Issues
What happened
ServiceTitan reported a major outage starting Jan 5, 2026, 15:20 UTC, affecting Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Virtual Voice Agents. It was marked resolved at Jan 5, 2026, 19:15 UTC.
- The incident lasted 3h 55m from first report to resolution.
- It was the 3rd longest of 12 significant outages ServiceTitan reported in the 12 months up to it.
- ServiceTitan had reported 3 other partial or major outages in the 90 days before it.
- 6 other vendors we track reported a significant incident within 12 hours of it.
Latest update from ServiceTitan
We have confirmed that Contact Center Pro is fully operational following the fix implemented with our third-party vendor. If you are still noticing any connectivity issues, please perform a final status reset: click the Avatar button in the top right corner of the CCPro Portal and select "Refresh User Status". Thank you for your patience throughout this interruption!
What our independent monitoring saw
Our independent monitoring of ServiceTitan started after this incident, so this report is based on ServiceTitan's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
ServiceTitan's overall reliability
ServiceTitan has a reliability score of 76.8/100, with 99.70% effective uptime and 8 incidents over the last 90 days.
Visit ServiceTitan ↗Full ServiceTitan reliability report and live status → · Most reliable ServiceTitan alternatives →
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