Otto outage on Aug 1, 2025

What happened

Otto reported a partial outage starting Aug 1, 2025, 15:15 UTC, affecting Impromed, Avimark, Cornerstone, eVetPractice/Pulse. It was marked resolved at Aug 1, 2025, 21:13 UTC.

• The incident lasted 5h 58m from first report to resolution.
• It was the 2nd longest of 3 significant outages Otto reported in the 12 months up to it.
• Otto had reported 1 other partial or major outage in the 90 days before it.
• 7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Otto

This incident has been resolved.

Read Otto's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Otto started after this incident, so this report is based on Otto's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageShipEngineAug 1, 2025, 08:14 UTC

  Purolator Create Label Errors

• Partial outageOnceHubAug 1, 2025, 11:25 UTC

  We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing form

• Partial outageShipHeroAug 1, 2025, 12:00 UTC

  TikTok - "Upgraded Shipping" feature issue.

• Major outageZettle by PayPalAug 1, 2025, 13:07 UTC

  Delay in PayPal deposits and issues logging in

• Partial outageTeachableAug 1, 2025, 14:22 UTC

  Monthly Payment Gateway payouts delayed

• Partial outageBoulevardAug 1, 2025, 15:17 UTC

  Data Processing Delays - Membership Renewals

• Major outageBold SubscriptionsAug 1, 2025, 20:27 UTC

  Quickbooks Sync and Xero Sync admin panels unavailable.

Otto's overall reliability

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