ShipHero outage on Aug 1, 2025

What happened

ShipHero reported a partial outage starting Aug 1, 2025, 12:00 UTC, affecting Store Integrations. It was marked resolved at Aug 12, 2025, 13:51 UTC.

• The incident lasted 11d 1h from first report to resolution.
• It was the longest significant outage ShipHero reported in the 12 months up to it.
• ShipHero had reported no other partial or major outages in the 90 days before it.
• 7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from ShipHero

This incident has been resolved.

Read ShipHero's official incident report ↗

What our independent monitoring saw

Our independent monitoring of ShipHero started after this incident, so this report is based on ShipHero's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageShipEngineAug 1, 2025, 08:14 UTC

  Purolator Create Label Errors

• Partial outageOnceHubAug 1, 2025, 11:25 UTC

  We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing form

• Major outageZettle by PayPalAug 1, 2025, 13:07 UTC

  Delay in PayPal deposits and issues logging in

• Partial outageTeachableAug 1, 2025, 14:22 UTC

  Monthly Payment Gateway payouts delayed

• Partial outageOttoAug 1, 2025, 15:15 UTC

  Vetdata Sync Delay

• Partial outageBoulevardAug 1, 2025, 15:17 UTC

  Data Processing Delays - Membership Renewals

• Major outageBold SubscriptionsAug 1, 2025, 20:27 UTC

  Quickbooks Sync and Xero Sync admin panels unavailable.

ShipHero's overall reliability

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