Pirate Ship outage on Jan 9, 2026

What happened

Pirate Ship reported a major outage starting Jan 9, 2026, 20:03 UTC, affecting Chats. It was marked resolved at Jan 9, 2026, 21:34 UTC.

• The incident lasted 1h 31m from first report to resolution.
• It was the 3rd longest of 3 significant outages Pirate Ship reported in the 12 months up to it.
• Pirate Ship had reported 2 other partial or major outages in the 90 days before it.
• 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Pirate Ship

Arrr! The seas have calmed - Intercom is back afloat and the situation is resolved. Our mighty crew of pirates is hard at work gettin’ back to our shippers as fast as we can, but delays may still be expected while we get fully above water. Apologies for the disruption from our partner, and we look forward to parlaying with you again soon 🏴‍☠️

Read Pirate Ship's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Pirate Ship started after this incident, so this report is based on Pirate Ship's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageOloJan 9, 2026, 15:43 UTC

  Payment Gateway Issues: FreedomPay

• Major outageBrexJan 9, 2026, 19:43 UTC

  Expense service unavailable

• Major outageHospitableJan 9, 2026, 20:00 UTC

  Customer support is temporarily unavailable

• Major outageClinikoJan 9, 2026, 20:11 UTC

  Help chat is unavailable

• Major outageDaySmart SalonJan 9, 2026, 20:54 UTC

  Service Provider is Down - Software Support

• Partial outageAxiomJan 9, 2026, 20:57 UTC

  Increase in ingest error rates

Pirate Ship's overall reliability

Full Pirate Ship reliability report and live status → · Most reliable Pirate Ship alternatives →