ServiceTitan outage on Aug 12, 2025

What happened

ServiceTitan reported a major outage starting Aug 12, 2025, 23:54 UTC, affecting Contact Center Web Application. It was marked resolved at Aug 13, 2025, 01:30 UTC.

• The incident lasted 1h 36m from first report to resolution.
• ServiceTitan had reported 3 other partial or major outages in the 90 days before it.
• 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from ServiceTitan

This incident has been resolved.

Read ServiceTitan's official incident report ↗

What our independent monitoring saw

Our independent monitoring of ServiceTitan started after this incident, so this report is based on ServiceTitan's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageAgorapulseAug 12, 2025, 12:24 UTC

  Infinite loading when trying to create or update a listening search

• Major outageMeevoAug 12, 2025, 14:41 UTC

  UK0/CA0/NA2 Unhandled Errors are Being Received in the Appointment Book

• Major outageHightouchAug 13, 2025, 00:17 UTC

  Syncing Outage

• Partial outageAgorapulseAug 13, 2025, 07:55 UTC

  Inbox loading issue and tool being unresponsive

• Partial outageimpact.comAug 13, 2025, 09:05 UTC

  Disruption in Storefront Plugins

• Major outageService FusionAug 13, 2025, 11:27 UTC

  Unable to access *.servicefusion.com, other domains

ServiceTitan's overall reliability

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