Outage report · Partial outage
Sinch outage on Oct 26, 2026
Service Degradation - Customer Dashboard and Account Balance
What happened
Sinch reported a partial outage starting Oct 26, 2026, 13:33 UTC, affecting Payment, SMS - APAC, SMS Administration, SMS - EMEA, Numbers Administration, SMS - LATAM, Analytics, SMS - CA - ShortCode and 8 more. It was marked resolved at Oct 26, 2026, 16:05 UTC.
- The incident lasted 2h 32m from first report to resolution.
- Sinch had reported 2 other partial or major outages in the 90 days before it.
- 7 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Sinch
At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact support@sinch.com
What our independent monitoring saw
Our independent monitoring of Sinch started after this incident, so this report is based on Sinch's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Sinch's overall reliability
Sinch has a reliability score of 61.1/100, with 99.40% effective uptime and 20 incidents over the last 90 days.
Visit Sinch ↗Full Sinch reliability report and live status → · Most reliable Sinch alternatives →
Get Sinch outage alerts
We'll email you when Sinch reports a partial or major outage, and when it's fixed. Free, and you can stop any time.