Wave outage on Apr 13, 2026

What happened

Wave reported a partial outage starting Apr 13, 2026, 18:20 UTC, affecting Mobile Application. It was marked resolved at Apr 14, 2026, 20:06 UTC.

• The incident lasted 1d 1h from first report to resolution.
• Wave had reported 2 other partial or major outages in the 90 days before it.
• 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Wave

We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

Read Wave's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Wave started after this incident, so this report is based on Wave's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageSurveyMonkeyApr 13, 2026, 15:24 UTC

  Errors showing on Analyze charts

• Partial outageSmartsheetApr 13, 2026, 16:33 UTC

  Failures during Form Submissions

• Partial outage1PasswordApr 13, 2026, 17:24 UTC

  SSO sign-in failing on some attempts for some users

• Partial outageOkta Workforce IdentityApr 13, 2026, 18:30 UTC

  Access Requests are not processing currently

• Major outageChargeOverApr 14, 2026, 04:46 UTC

  Network provider outage

• Partial outageFreshdeskApr 14, 2026, 05:19 UTC

  Issue with AI Agent due to third-party service provider

Wave's overall reliability

Full Wave reliability report and live status → · Most reliable Wave alternatives →