Help Desk Software · monthly outage report

Help Desk Software outages: July 2026

The 15 help desk platforms we track reported 30 incidents in July 2026. Gorgias reported the most (10). 4 had a clean month: Crisp, Front, Zendesk, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Gorgias	10	6	2d 8h	2d 3h
Help Scout	4	1	6h 44m	6h 44m
HubSpot Service Hub	4	0	—	3h 26m
Freshdesk	3	1	1h 43m	2h 15m
Intercom	2	0	—	24m
Kustomer	2	0	—	3h 21m
Gladly	1	0	—	4m
HappyFox	1	1	—	—
Hiver	1	0	—	1h 15m
LiveAgent	1	1	—	—
Tidio	1	1	6h 6m	6h 6m
Crisp	0	0	—	—
Front	0	0	—	—
Zendesk	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in July 2026

Partial outageGorgiasJul 15, 2026 · 2d 3h
Store website and URLs sync failures
Partial outageHelp ScoutJul 14, 2026 · 6h 44m
Docs Errors
Partial outageTidioJul 1, 2026 · 6h 6m
Issues with ticketing (emails)
Partial outageGorgiasJul 7, 2026 · 4h 15m
High Latency in Helpdesk
Partial outageFreshdeskJul 19, 2026 · 1h 43m
Issue with Third-Party Service Provider
Partial outageGorgiasJul 22, 2026 · 37m
Temporary unavailability of the e-commerce data service
Partial outageGorgiasJul 16, 2026 · 30m
[AI Agent][API] Elevated 5XX errors on the AI Agent API
Partial outageGorgiasJul 27, 2026 · 13m
Delayed email sync for Gmail integrations
Partial outageGorgiasJul 15, 2026 · <1m
AI Agent knowledge retrieval degradation
Partial outageHappyFoxJul 24, 2026 · <1m
Intermittent Access Issues

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