Help Desk Software · monthly outage report

Help Desk Software outages: October 2026

The 15 help desk platforms we track reported 32 incidents in October 2026. Gorgias reported the most (8). 4 had a clean month: Crisp, Help Scout, Kustomer, Zoho Desk.

Vendor	Incidents	Partial / major	Outage time	Longest
Gorgias	8	4	2d 1h	3d
Freshdesk	6	0	—	3h 18m
Zendesk	6	4	6h 45m	3d
Front	2	1	2h 3m	2h 3m
Gladly	2	0	—	3h 8m
HubSpot Service Hub	2	0	—	2h 47m
Intercom	2	0	—	24m
HappyFox	1	0	—	—
Hiver	1	0	—	8m
LiveAgent	1	0	—	—
Tidio	1	0	—	1h 54m
Crisp	0	0	—	—
Help Scout	0	0	—	—
Kustomer	0	0	—	—
Zoho Desk	0	0	—	—

Longest Help Desk Software outages in October 2026

Partial outageGorgiasOct 7, 2026 · 1d 3h
Aircall V2 not creating tickets
Partial outageGorgiasOct 30, 2026 · 19h 38m
Mobile app authentication issues resolved
Partial outageZendeskOct 23, 2026 · 2h 58m
US-East degraded traffic
Partial outageZendeskOct 22, 2026 · 2h 3m
Support Search errors pod 27
Partial outageFrontOct 5, 2026 · 2h 3m
[smtp] Problems with outbound sending on custom SMTP channels
Partial outageGorgiasOct 26, 2026 · 1h 8m
Ticket assignment notification delivered with delay
Major outageZendeskOct 28, 2026 · 1h 1m
Some customers are encountering CF error messages accessing Zendesk Support
Major outageGorgiasOct 30, 2026 · 53m
Issues with log in
Partial outageZendeskOct 29, 2026 · 43m
Multiple Products access issues in Pod26

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