Outage report · Partial outage
Ecwid outage on Jun 20, 2023
Ecwid by Lightspeed Chat support is not available for some users
SeverityPartial outage
StartedJun 20, 2023, 07:17UTC
ResolvedJun 20, 2023, 10:31UTC
Duration3h 14m
What happened
Ecwid reported a partial outage starting Jun 20, 2023, 07:17 UTC, affecting Admin, Third-party services. It was marked resolved at Jun 20, 2023, 10:31 UTC.
- The incident lasted 3h 14m from first report to resolution.
- Ecwid had reported 2 other partial or major outages in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Ecwid
The issue with our support chats is fixed! Now all the users can access the chats from their Ecwid by Lightspeed admins. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.
What our independent monitoring saw
Our independent monitoring of Ecwid started after this incident, so this report is based on Ecwid's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Ecwid's overall reliability
91.4/100
Ecwid has a reliability score of 91.4/100, with 99.93% effective uptime and 2 incidents over the last 90 days.
Visit Ecwid ↗Full Ecwid reliability report and live status → · Most reliable Ecwid alternatives →
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