Outage report · Partial outage

Freshdesk Contact Center (Freshcaller) outage on Oct 20, 2025

Issue with making or receiving calls

SeverityPartial outage
StartedOct 20, 2025, 07:11UTC
ResolvedOct 20, 2025, 19:35UTC
Duration12h 25m

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Oct 20, 2025, 07:11 UTC. It was marked resolved at Oct 20, 2025, 19:35 UTC.

  • The incident lasted 12h 25m from first report to resolution.
  • It was the 2nd longest of 6 significant outages Freshdesk Contact Center (Freshcaller) reported in the 12 months up to it.
  • Freshdesk Contact Center (Freshcaller) had reported no other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time. Our team is actively collaborating with them to resolve the issue and will share updates as progress is made.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

79.9/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →