Outage report · Major outage
Onfido (Entrust) outage on Oct 20, 2025
Services down in US region
What happened
Onfido (Entrust) reported a major outage starting Oct 20, 2025, 06:48 UTC, affecting API, Dashboard, Document Verification, Facial Similarity, Watchlist, Identity Enhanced, Webhooks, Known faces and 2 more. It was marked resolved at Oct 20, 2025, 10:07 UTC.
- The incident lasted 3h 19m from first report to resolution.
- It was the 3rd longest of 9 significant outages Onfido (Entrust) reported in the 12 months up to it.
- Onfido (Entrust) had reported 2 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Onfido (Entrust)
The incident is resolved. The root cause was an issue with AWS in the US region that impacted many AWS services. We will prepare and publish a post mortem in the coming days.
What our independent monitoring saw
Our independent monitoring of Onfido (Entrust) started after this incident, so this report is based on Onfido (Entrust)'s status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Onfido (Entrust)'s overall reliability
Onfido (Entrust) has a reliability score of 88.7/100, with 99.93% effective uptime and 9 incidents over the last 90 days.
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