Outage report · Major outage
Freshdesk outage on Mar 2, 2026
Service Disruption in Middle East Region
SeverityMajor outage
StartedMar 2, 2026, 05:22UTC
ResolvedApr 20, 2026, 13:30UTC
Duration49d 8h
What happened
Freshdesk reported a major outage starting Mar 2, 2026, 05:22 UTC. It was marked resolved at Apr 20, 2026, 13:30 UTC.
- The incident lasted 49d 8h from first report to resolution.
- It was the longest significant outage Freshdesk reported in the 12 months up to it.
- Freshdesk had reported 4 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Due to ongoing AWS infrastructure issues in the UAE, Freshworks is migrating impacted customer data to a secure European facility. For full details and next steps, visit our Community post: https://freshworks.com/medc-bcp
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.1/100
Freshdesk has a reliability score of 61.1/100, with 99.38% effective uptime and 20 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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