Outage report · Partial outage
Freshdesk outage on Jan 22, 2026
Issues with Custom mail servers using O365
SeverityPartial outage
StartedJan 22, 2026, 19:05UTC
ResolvedJan 23, 2026, 07:45UTC
Duration12h 41m
What happened
Freshdesk reported a partial outage starting Jan 22, 2026, 19:05 UTC. It was marked resolved at Jan 23, 2026, 07:45 UTC.
- The incident lasted 12h 41m from first report to resolution.
- Freshdesk had reported 4 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Some users may experience delays or failures when sending or receiving emails via Outlook due to an issue with a third-party service. We are actively working with the provider to investigate the issue and will share updates as more information becomes available.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.1/100
Freshdesk has a reliability score of 61.1/100, with 99.38% effective uptime and 20 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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