BigCommerce outage on Sep 16, 2026

What happened

BigCommerce reported a major outage starting Sep 16, 2026, 09:15 UTC, affecting Client Portal, Support Center. It was marked resolved at Sep 16, 2026, 15:42 UTC.

• The incident lasted 6h 27m from first report to resolution.
• It was the 2nd longest of 7 significant outages BigCommerce reported in the 12 months up to it.
• BigCommerce had reported 4 other partial or major outages in the 90 days before it.
• 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from BigCommerce

This incident has been resolved.

Read BigCommerce's official incident report ↗

What our independent monitoring saw

Our independent monitoring of BigCommerce started after this incident, so this report is based on BigCommerce's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageSmoobuSep 16, 2026, 04:33 UTC

  Web application outage (Data sync not affected)

• Partial outageAfterShipSep 16, 2026, 05:53 UTC

  Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC

• Partial outageSupabase AuthSep 16, 2026, 07:17 UTC

  Auth Service Outage

• Partial outageSupabaseSep 16, 2026, 07:17 UTC

  Auth Service Outage

• Partial outageXeroSep 16, 2026, 08:49 UTC

  Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

• Partial outageZendeskSep 16, 2026, 09:00 UTC

  Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods

• Major outageBrazeSep 16, 2026, 09:17 UTC

  Braze Support Services Outage

• Partial outageQualtricsSep 16, 2026, 09:53 UTC

  Salesforce Workflow Connection issues noticed in all Regions

• Major outageSpendeskSep 16, 2026, 10:05 UTC

  International Transfers feature is unavailable for affected EEA customers

• Partial outageSmartsheetSep 16, 2026, 10:36 UTC

  Salesforce connector is experiencing intermittent issues

• Major outageZenotiSep 16, 2026, 10:49 UTC

  Intermittent issues in Zenoti Application - ASIA02

• Partial outageCensusSep 16, 2026, 11:42 UTC

  LinkedIn Sync Failures - server responding with status 426

BigCommerce's overall reliability

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