Outage report · Partial outage
Zendesk outage on Sep 16, 2026
Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods
What happened
Zendesk reported a partial outage starting Sep 16, 2026, 09:00 UTC, affecting Support, Ticketing. It was marked resolved at Sep 16, 2026, 12:20 UTC.
- The incident lasted 3h 20m from first report to resolution.
- It was the 2nd longest of 6 significant outages Zendesk reported in the 12 months up to it.
- Zendesk had reported 5 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
What our independent monitoring saw
Our independent monitoring of Zendesk started after this incident, so this report is based on Zendesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Zendesk's overall reliability
Zendesk has a reliability score of 51.7/100, with 98.85% effective uptime and 13 incidents over the last 90 days.
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